Definitions
Throughout this Agreement, we may use certain words or phrases, and it is important that you understand the meaning of each. The list is not all-encompassing and no definition should be considered binding to the point that it renders this Agreement nonsensical:
“Agreement” refers to these Terms of Service;
“Service” refers to the services that we provide, including our WordPress themes (whether obtained from us via Themeforest.net, our Site, directly via e-mail, or otherwise) and our Site itself;
“Site” refers to our website, arktheme.com;
“User” refers to anyone who uses our Service, including general visitors to our Site;
“You” refers to you, the person who is entering into this Agreement.
Data collected
Data storage location
Our web servers are hosted in the US and EU. Our hosting provider Amazon.com, Inc. adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. For more information on Amazon’s privacy policy, please see here: Privacy Notice and EU-US and Swiss-US Privacy Shield.
Registration Data
If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
Purchase Data
To receive product support, you have to register one or more Envato purchase codes on our site. These purchase codes will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support and other customer services.
Support Data
If you have registered on our site and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third party HelpScout ticketing system. Only the data you explicitly provided is sent, and you are asked for consent, each time you want to create a new support ticket. HelpScout adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: HelpScout Privacy Policy.
Comments
When you leave comments on the site we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: Automattic Privacy Policy. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Contact Form
Information submitted through the contact form on our site is sent to our email, hosted by Gmail. Google adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Google Privacy Policy.
These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
Google Analytics
We use Google Analytics on our site for reporting of site usage. This helps us analyse data about webpage traffic, and improve our website by tailoring it to customer needs. We use this information for statistical analysis purposes. For this purpose, we use Google Analytics. Google Analytics generates statistical and other information about website use, by means of cookies, which are stored on users’ computers. The information generated, relating to our website, is used to create reports about the use of the website. Google will store and use this information. View Google’s privacy policy. If you would like to opt-out of Google Analytics monitoring your behavior on our site please use this link: Google Analytics Opt-out.
Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy.
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy.
YouTube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
Vimeo
We use Vimeo videos embedded on our site. Vimeo has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Vimeo and your IP is not sent to a Vimeo server until you consent to it. See their privacy policy here: Vimeo Privacy Policy.
Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
Necessary cookies (all site visitors)
PHPSESSID: To identify your unique session on the website.
Necessary cookies (additional for logged in customers)
wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
wp-settings-time-{time}-[UID]: WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
Analytical cookies
‘_ga’, ‘_gid’: Analytical cookies for us to better craft the user experience based on your page view experiences.
Non mandatory cookies
privacy_embeds: Saves preference on which embeds you would like to allow during browsing our site. This cookie will only be used, if you decide to opt-in to one or more third party embed services.
Who has access to your data
If you are a client with a registered account, your personal information can be accessed by:
Our system administrators.
Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
Third party access to your data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:
Envato PTY LTD
For the purpose of validating and getting your purchase information regarding licenses, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.
HelpScout
HelpScout provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. HelpScout adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: HelpScout Privacy Policy.
MailChimp
If you sign up to our newletter, using our newsletter form that is hosted by MailChimp (on their server), your email address as well as the marketing reasons to contact you for, will be stored by MailChimp. You have to give explicit consent to all marketing means you want us to use to contact you. For more information on MailChimp’s privacy policy, please see here: MailChimp Privacy Policy.
MailerLite
If you sign up to our newletter, using our newsletter form that is hosted by MailerLite (on their server), your email address as well as the marketing reasons to contact you for, will be stored by MailerLite. You have to give explicit consent to all marketing means you want us to use to contact you. For more information on MailerLite’s privacy policy, please see here: MailerLite Privacy Policy.
Smartsupp
Smartsupp provides the Live Chat platform we use to handle live chat communication. The data they receive is limited to the data you explicitly provide and consent to being set when you use the live chat feature. For more information on Smartsupp’s privacy policy, please see here: Smartsupp Privacy Policy.
FastSpring
FastSpring provides the payment gateway for some of our products and services. In order for you to be able to make a purchase we need to share your private information with FastSpring which include (but are not limited to) your name, credit card number, address, etc. For more information on FastSpring’s privacy policy, please see here: FastSpring Privacy Policy.
How long we retain your data
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
Security measures
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
Your data rights
General rights
If you have a registered account on this site or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product related services to you.
If you have any questions, want to receive a copy of your stored data or have your data erased, please contact us.
GDPR rights
We permit residents of the European Union to use our Service. Therefore, it is our intent to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
Third party websites
We may post links to third party websites on this site. These third party websites are not screened for privacy or security compliance by us, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. We bear no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
Release of your data for legal purposes
At times it may become necessary or desirable to us, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
Amendments
We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.